Changing e-mail adress

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Carsten5
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Changing e-mail adress

Post by Carsten5 »

Hi Genie.

How do I change the e-mail of a player, who "lost" his e-mail address and got a new?
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DBeauchemin
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Re: Changing e-mail adress

Post by DBeauchemin »

Hi Carsten5,

You can not change the email address of a non-virtual player. In this case, the player will need to be log and edit the email address itself (If he remembers his UserId / Password).
Otherwise, send us is old and new email address to SupportSGv3@statsgenie.com and we will change it for you.
Regards,
David Beauchemin
http://www.statsgenie.com

theledge
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Re: Changing e-mail adress

Post by theledge »

I am having this issue as well and I actually had the guy log in to update his email. It still shows his old email in the main email field. I can see his new email in the new email and confirm email fields but it doesn't update. I don't understand, as league Administrator, I should be able to edit this. How can I get this corrected?

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StatsGenie
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Re: Changing e-mail adress

Post by StatsGenie »

Hi,

please send the user info with old and new emails to supportSgv3@statsgenie.com and we will change the users email for you.

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