Help Activating A Player into My League

Need Help on using StatsGenie v3? Check out this forum to see if your question is answered or post-it here.
Bug reports may also be posted here.
Post Reply
Supersonics
Dimes
Dimes
Posts: 50
Joined: Thu May 21, 2020 11:26 pm

Help Activating A Player into My League

Post by Supersonics »

I created accounts for 65 players last week and I sent out the Activate Account email. I have one player who has never seen that e-mail, but they joined through a direct link I sent out at one point. They are unable to access their account and link to My League.

When they try to sign in, it says their email is already in use.

Do you have any recommendations on how to get them Activated? Is there a workaround?

Thanks,
Supersonics

User avatar
StatsGenie
Site Admin
Site Admin
Posts: 1337
Joined: Wed Sep 28, 2005 9:31 pm
Location: Montréal, Québec, Canada
Contact:

Re: Help Activating A Player into My League

Post by StatsGenie »

Hi,

please send your league and player information at SupportSGv3@statsgenie.com (Or use the support => Contact us form on statsgenie.com) so we can investiguate this issue.

Supersonics
Dimes
Dimes
Posts: 50
Joined: Thu May 21, 2020 11:26 pm

Re: Help Activating A Player into My League

Post by Supersonics »

Okay, sent.
Thanks,
Supersonics

Supersonics
Dimes
Dimes
Posts: 50
Joined: Thu May 21, 2020 11:26 pm

Re: Help Activating A Player into My League

Post by Supersonics »

Thank you so much for the very quick response and assistance! The four players who couldn't get in are now activated and able to see our league.

Post Reply