Submiting tournaments from TD3 to StatsGenie does not work

[JMI]

Hi guys,

I tried to submit turnaments from TD3 to Stats genie, but I got this error massage when I clicked on submit:

Error: Failed to execute 'btoa' on 'Window': The string to be encoded contains characters outside of the Latin1 range.

Can you tell how I can avoid this error and submit it?

Thank you

[StatsGenie]

Hi,

Are you using integrated StatsGenie export from TD, or exporting to XML then re-importing on StatsGenie?

If you are using integrated export, can you try with exported XML document, if it does not work, please send your tournament file to SupportSGv3@statsgenie.com and we will investigate.