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 Post subject: Event cancelled on it's own
PostPosted: Sun Mar 10, 2019 12:11 pm 
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Dimes
Dimes

Joined: Fri Jan 26, 2007 11:02 am
Posts: 53
Hello!

I have an event scheduled for Friday March 15th and today people were receiving emails that it was cancelled. I realize there is some automation setting that I missed when setting up my new season. I do have a 5 player minimum and there is only 4 registered now so I suspect that was the issue.

2 questions: How can I re-instate the cancelled event? And what is the setting I should change so this doesn't happen again?

Thanks
AJC


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 Post subject: Re: Event cancelled on it's own
PostPosted: Mon Mar 11, 2019 8:01 am 
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Site Admin
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Joined: Wed Sep 28, 2005 9:31 pm
Posts: 1269
Location: Montréal, Québec, Canada
Hi AJ,

There is no way to reactivate an event once it has been cancelled. You need to create a new invite.

The settings you wish to watch out for are:
    In "General Informations" tab
      Minimum / Maximum players
      Minimum regular players
    In "Event automations" tab
      All automatic status changes, set = 0 if you wish to disable a status change
      You could also uncheck the "Auto update event status", but this will disable all emails to accepted players to confirm event

Let us know if you need more help!

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Martin Ruest
HSOP.StatsGenie.com


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 Post subject: Re: Event cancelled on it's own
PostPosted: Mon Mar 11, 2019 10:24 am 
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Dimes
Dimes

Joined: Fri Jan 26, 2007 11:02 am
Posts: 53
Martin,

Thanks for the reply. I am familiar with the settings that you mentioned. I am trying to understand what setting needs to be changed to stop the cancellation of the event 1 week prior to the event date if there was not enough people. I would like that to be 2 or 3 days prior to the event before it gets cancelled.

I hope I explained that right....


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 Post subject: Re: Event cancelled on it's own
PostPosted: Mon Mar 11, 2019 10:39 am 
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Site Admin
Site Admin
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Joined: Wed Sep 28, 2005 9:31 pm
Posts: 1269
Location: Montréal, Québec, Canada
The settings you need to watch are most probably "Unknown to Declined" and "Provisional to declined". These will respond a "Decline" for every player that has not responded yet (Or is provisional for "Provisional to declined")

For example, if a player has not responded 5 days before event start, and you set your "Unknown to declined" 5 days (or more) before event start, the system will automatically decline that player and check if other constraints are still respected.

If by declining this player (or multiple players) there is no longer enough players to respect the minimums set in "General Informations", the event will automatically be declined immediately and accepted players notified that the event has been cancelled.

So, setting your minimums in '..*.. to Declined' to 2-3 days before event start should solve your problem.

Let us know if you need more help

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Regards,
Martin Ruest
HSOP.StatsGenie.com


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