StatsGenie's HSOP

That worked!
I used Command-V on MAC to paste and I was able to place an image.
Thanks,
Supersonics

Thank you very much for helping.

If that link was 'clickable' more than once, it would allow League Managers to help fill in missing fields and resolve issues without bugging your CS team.

Just submitted, thanks. The 1x link now makes a lot of sense. Every player that had an issue had the same series of events... error message about Location Fields that they didn't see, then Link No Longer Active. Your customer service has been so responsive on the prior ones I submitted, but hopefull...

I went back in to that person's account and added the state field for them. I then asked them to try again, and they get the error message, "This link URL is no longer available." Customer Service has helped me before, but can you send me the email / link to CS so I can request for help on...

I will typically build an account for a new player, than send them the link to Activate their account. By far the biggest issue I have noticed that causes a hangup is the City / State fields. For example, people will receive error messages saying State / Province: This field is required. The address...

I would be surprised if the software would be able to do that. In case it can't, you may be forced to export each ranked tourney into Excel and manage it that way. What type of point ranking system are you using? I have been just awarding points based on the number of players in the tourney, then co...

Thanks again for the response. Great idea to send the direct link in my separate email. Hopefully that will help get people to Accept/Decline my tournament invites as there is a disconnect there with many of the players. Ideally everything would happen through SG so I wouldn't have to duplicate my e...

Thanks, that option cancels the tournament. It still shows up on the calendar, but I created another one at the same day/time and this is mainly for me as most people don't look at the calendar.

I appreciate the feedback.
Supersonics

I created a tournament for this Saturday in my calendar and accidentally left the 'Maximum Players' at 4 instead of increasing it to 24. I do not see any way to go back in and change this now, and I also cannot figure out how to Delete that tournament and create a new one. Am I overlooking something...

Is there a way to copy/paste the Tournament Accept/Decline link so I can send this out in an email I create? I am having an issue with people finding the StatsGenie generated emails, they are hitting their Spam/Junk folders. I have been trying for weeks to get everyone to check those folders. Being ...

I tried a few times to upload images for custom e-mails and now the Presentation Page and was unable to upload an image successfully. Glad to know this is a bug and not user-error, which is usually the case for me. :lol: The html stuff is out of my league, so hopefully a fix happens at some point as...

Is there a way to add an image to the Presentation Page?

Instead of seeing the stock excel type graphics, I would love to be able to put an image of our Poker League in there.

Thanks,
Supersonics

I'm going to take a stab at ranking a lot of the tournaments I've held and I'll check back here after.

Thanks,
Supersonics

Out of nowhere, some of the players in my league started getting the Green Star ratings. I wonder how that happened all of the sudden after 35 tournaments were played and this never showed up. Am I able to Automatically Rate all of my tournaments so everyone receives a rating based on tourney perfor...

Thank you so much for the very quick response and assistance! The four players who couldn't get in are now activated and able to see our league.