Search found 203 matches

by StatsGenie
Sat May 02, 2015 7:07 pm
Forum: Help and support!
Topic: secondary ranking
Replies: 4
Views: 12221

Re: secondary ranking

Hi, once you have created the groupings, you need to assign your tournaments to the desired groupings. Either by editing a currently entered tournament or on the import tournament page, you have a "Grouping(s)" drop down. 2015-05-02 20-03-59.png Tournaments can be assigned to any number of...
by StatsGenie
Sat May 02, 2015 10:13 am
Forum: Help and support!
Topic: Bug with queued seats
Replies: 3
Views: 10487

Re: Bug with queued seats

Hi,

I fixed the data, we will check on monday what could have caused the issue.

Sorry for the inconvenience.
by StatsGenie
Tue Mar 17, 2015 3:59 pm
Forum: Help and support!
Topic: Problems with invitations again
Replies: 2
Views: 8454

Re: Problems with invitations again

Hi, your event data has been fixed. You should now be able to edit your player responses as well. We will investigate the cause in more details but the majority of your players where marked as "N/A" as if they were not invited yet (just added with no "Start Invitation"). Pretty s...
by StatsGenie
Sun Mar 15, 2015 11:04 am
Forum: Help and support!
Topic: merging players
Replies: 3
Views: 10032

Re: merging players

Hi, First off, to modify your player points, you need to edit the tournament. To do so, follow these steps with an admin user logged in: - Click on Manage Leagues - Select League AND Season of the tournament you wish to edit - In the tournament management drop down list below, select the tournament ...
by StatsGenie
Tue Feb 24, 2015 12:02 pm
Forum: Help and support!
Topic: Getting kicked out each time I start the Invitation Process
Replies: 7
Views: 12534

Re: Getting kicked out each time I start the Invitation Proc

Hi, we were able to reproduce and fix your problem. All should be working fine now. The issue was caused by some of your players having an old culture setting set to 'da'. This was valid in v2, but no longer in v3 (at least for now). We have corrected all players not being 'en' or 'fr' and set the d...
by StatsGenie
Mon Feb 23, 2015 7:01 pm
Forum: Help and support!
Topic: Event Reminder Email
Replies: 3
Views: 11227

Re: Event Reminder Email

Hi, The manual reminders have not been ported to v3... yet. We have added this to our todo list. Thank you for pointing it out. In the meantime, you can use "Event Emails" selecting only unanswered players to send a manual reminder email... It is not optimal, but should help while we bring...
by StatsGenie
Mon Feb 23, 2015 6:56 pm
Forum: Help and support!
Topic: Getting kicked out each time I start the Invitation Process
Replies: 7
Views: 12534

Re: Getting kicked out each time I start the Invitation Proc

Hi,

thank you for taking the time to point this out to us. I can certainly understand your frustration!

We will address this in high priority and keep you posted.
by StatsGenie
Mon Feb 23, 2015 6:53 pm
Forum: Help and support!
Topic: Different Rankings Per Season?
Replies: 8
Views: 19255

Re: Different Rankings Per Season?

Hi,

thank you for the comment, we have added this to our todo list to make dynamic rankings available by season (as in v2).

As you said, in the meantime you can always use the new "grouping" option. We will make it easier to manage over time also :)
by StatsGenie
Wed Feb 18, 2015 7:53 pm
Forum: Help and support!
Topic: Rate Tournament Email
Replies: 2
Views: 8088

Re: Rate Tournament Email

V3 b14.00 implemented today adresses this point League admins can now disable the Tournament rating and stats email sent out to players of a tournament after tournament insert: - Manage League - Edit League or Season - 'Default Settings' tab - 'Tournaments' section - Uncheck the 'Send email rating ...
by StatsGenie
Wed Feb 18, 2015 7:49 pm
Forum: Help and support!
Topic: Players cant see results of tournaments
Replies: 10
Views: 17564

Re: Players cant see results of tournaments

V3 b14.00 implemented today adresses this point - Unauthenticated players can now see public league stats - League admins can send direct league / season link to players to have access (even if your league is private). - Fixed issue that rendered tournament viewing impossible if you had not played ...
by StatsGenie
Wed Feb 18, 2015 7:45 pm
Forum: Help and support!
Topic: ranking mannagement
Replies: 4
Views: 10045

Re: ranking mannagement

V3 b14.00 implemented today adresses this point

Hi, in rankings management, we have added the TOP X finishes available for your dynamic rankings.
- TOP2 to TOP10
- TOP15
- TOP20
by StatsGenie
Wed Feb 18, 2015 7:42 pm
Forum: Help and support!
Topic: Control virtual players
Replies: 2
Views: 7607

Re: Control virtual players

V3 b14.00 implemented today adresses your 2 points - Public link to league/season stats now available (You will see it in the default 'Manage Leagues' page in the footer, available to cut and paste :) ) - You can now edit more information of your virtual players. Let us know if you have questions.
by StatsGenie
Wed Feb 18, 2015 7:39 pm
Forum: Help and support!
Topic: secondary ranking
Replies: 4
Views: 12221

Re: secondary ranking

V3 b14.00 implemented today adresses this point We have added Season Groupings, these can be managed here: - Manage Leagues - Select Ligue - Select Season (or create new) - 'Grouping' Tab - Add or edit your groupings. Groupings can be pretty much anything depending on your league format (ie: divisi...