Search found 203 matches

by StatsGenie
Thu Jun 18, 2020 11:34 am
Forum: Help and support!
Topic: How to edit a tournament after it has been sent
Replies: 2
Views: 14145

Re: How to edit a tournament after it has been sent

Hi, events that have been created or for the most part non-editable because players have received the invite as-is. To delete an event, you need to switch to manual edit mode (Event automations ->Uncheck auto-update event status => Save) Then you should have an option to cancel the event (Event Canc...
by StatsGenie
Mon Jun 08, 2020 2:11 pm
Forum: Comments / Suggestions for StatsGenie v3
Topic: Custom Image on Presentation Page
Replies: 4
Views: 17438

Re: Custom Image on Presentation Page

Hi, actually, you can already do this.... Normally, you would use the "Image Manager" (Second button of the presentation page editor) to upload an image to your image folder on the StatsGenie website... BUT, the image manager seems to be broken, I've added this as a bug to our backlog. As ...
by StatsGenie
Mon Jun 01, 2020 8:50 am
Forum: Help and support!
Topic: Scoring explanation and editing of player skills
Replies: 12
Views: 34355

Re: Scoring explanation and editing of player skills

Hi, Usually, the system should apply a rating based on tournament finish position (top 90% => 5 stars, top 80% => 4.5 etc...). And compile ratings based on system ratings + user ratings (manually rated tournaments as explained above). We have pushed the priority up a bit for this in our backlog, but...
by StatsGenie
Wed May 27, 2020 1:50 pm
Forum: Help and support!
Topic: Help Activating A Player into My League
Replies: 3
Views: 14719

Re: Help Activating A Player into My League

Hi,

please send your league and player information at SupportSGv3@statsgenie.com (Or use the support => Contact us form on statsgenie.com) so we can investiguate this issue.
by StatsGenie
Tue May 26, 2020 9:29 am
Forum: Help and support!
Topic: Best way to set up a League
Replies: 4
Views: 14486

Re: Best way to set up a League

Ok, seems the auto-finances work only with imported TD or Dr. Neau's tournaments. Normally, after entering a new tournament, player buyins / payouts should register automatically and league finances also (Buyins + rebuys + addons - payouts). We will look into this to make it available for manually e...
by StatsGenie
Mon May 25, 2020 9:43 am
Forum: Help and support!
Topic: Best way to set up a League
Replies: 4
Views: 14486

Re: Best way to set up a League

Hi, You have multiple ways to regroup your stats, you can create distinct leagues, seasons or even groupings within seasons. If your wednesday games are completely independent from the saturday games, I would create 2 distinct leagues, so you can follow seasons independently afterwards. Players can ...
by StatsGenie
Mon Mar 30, 2020 8:47 am
Forum: Help and support!
Topic: import data
Replies: 1
Views: 6295

Re: import data

Hi, Currently, there is no other way to import tournaments other then from The Tournament Director ou Dr. Neau's Tournament Manager. You can always enter your tournaments manually, but I can imagine entering 100 tournaments manually is not your first choice for saturday nights :) We will respond to ...
by StatsGenie
Mon Oct 21, 2019 2:29 pm
Forum: Help and support!
Topic: Using the e-mail templates
Replies: 4
Views: 12175

Re: Using the e-mail templates

Hi Skell01,

this issue has been fixed in latest version deployed 2019-10-11 (v3.13.3086).

Please let us know if you experience any other issues.
by StatsGenie
Thu Sep 19, 2019 7:28 pm
Forum: Help and support!
Topic: Using the e-mail templates
Replies: 4
Views: 12175

Re: Using the e-mail templates

Actually, I tested custom templates before answering your post and did an invite that had the link issues you are describing. There seems to have a ´http://hsop.statsgenie.com’ in front of the good generated links. We will correct this for our next release. In the meantime, you might want to rest...
by StatsGenie
Thu Sep 19, 2019 4:14 pm
Forum: Help and support!
Topic: Using the e-mail templates
Replies: 4
Views: 12175

Re: Using the e-mail templates

Hi Skell01, The email templates are used for automated emails sent by StatsGenie (Forum posts, replys, invitation management, reminders, league request etc...). For exemple, the "Event Invitation" Email template will be sent to all players invited to an event using the "Events Managem...
by StatsGenie
Wed Sep 18, 2019 1:29 pm
Forum: Help and support!
Topic: Invalid time stamp format detected?
Replies: 4
Views: 7845

Re: Invalid time stamp format detected?

Hi Phelms,

Sorry for the delays, the problem has been corrected in v3.12.2986 deployed today.

You may re-import your tournament and let us know if you still have issues.
by StatsGenie
Wed Sep 11, 2019 9:38 am
Forum: Help and support!
Topic: Invalid time stamp format detected?
Replies: 4
Views: 7845

Re: Invalid time stamp format detected?

Hi Phelms,

please send your tournament export file to supportSgv3@statsgenie.com and we will look into it....
by StatsGenie
Mon May 06, 2019 7:31 am
Forum: Comments / Suggestions for StatsGenie v3
Topic: Webhooks?
Replies: 1
Views: 17624

Re: Webhooks?

Hi Dullgeek,

Thanks for the comment. Although I am not sure this feature would be used by many. We have added it to our backlog for evaluation with low priority.
by StatsGenie
Fri Apr 12, 2019 9:03 am
Forum: Help and support!
Topic: Merging Players
Replies: 1
Views: 5985

Re: Merging Players

Hi Aj, Normally, your friend should invite the players to join his league using their email address and the invitations management option: - Manage Leagues tab - Select league/season in upper left "Manage Leagues" menu - Select Invitations Management in "League / Season" left men...
by StatsGenie
Mon Mar 11, 2019 10:39 am
Forum: Help and support!
Topic: Event cancelled on it's own
Replies: 3
Views: 6814

Re: Event cancelled on it's own

The settings you need to watch are most probably "Unknown to Declined" and "Provisional to declined". These will respond a "Decline" for every player that has not responded yet (Or is provisional for "Provisional to declined") For example, if a player has not ...