StatsGenie's HSOP

Sorry about that,

yes there was an update on the 21st, it might have caused a regression, we will check the Excel export features and get back to you as soon as possible.

Happy Holidays!

The sort order and top 3 position has been fixed for Net Gains based rankings in v2022-12-21.5

Let us know if you need more help

Hi,

can you tell us what your local time zone is. We will need to validate this and get back to you, There is a setting for timeZone by player, but I think it was removed a while back in favor of a new process, as it no longer shows in player configs.

HI, the based on net gains method does not assign any points to tournaments, so you should create a ranking grid with primary sort on net gains. If you use a tournament manager like "The tournament Director" and you have a ranking method configured inside your tournament manager software.....

Hi Chris, Your email was placed on our email BlackList, as you probably have clicked in the past on one of the "If you don't want to receive any more emails from StatsGenie, please click here." link. Your email has been removed from the blacklist, you can now try the "Reset Password&q...

Hi sorry for the delay, you need to set your league or season Ranking method to "Manually assign points" or "Based on net gains", this will import TD points instead of using Statsgenie formula for points. - Manage Leagues - Edit League or Season - Default Settings tab - Ranking M...

Hi,

please send the user info with old and new emails to supportSgv3@statsgenie.com and we will change the users email for you.

There is no current way of doing this. If you are using TD or Dr.Neau to log your tournaments you can set your "Ranking Method" to manual in StatsGenie and it will import the points as calculated with your tournament manager. I know both offer ways to create custom ranking methods based on...

Hi,

Are you using integrated StatsGenie export from TD, or exporting to XML then re-importing on StatsGenie?

If you are using integrated export, can you try with exported XML document, if it does not work, please send your tournament file to SupportSGv3@statsgenie.com and we will investigate.

Hi,

the reason you cannot merge this way is because you cannot merge an activated account into a non activated (virtual) account.

We Have merged the virtual account into his old account, but changed his account email to the new one as per your request.

Let us know if you need more help

HI, thanks for the comment, we will add this to our backlog for future evaluation. Not sure we would like to give full image insert to the message boards, as it might get too big and "out of hand". We already have card image conversions for texts with image name in tournament history (ie: ...

Hi, First off... yeah, our lists are a bit outdated, we might work on this in a not so near/far future :D This being said, the sort "does" work, but it is a bit un-user friendly! It is a "multi-column" sort, so if you click on another column, it will add it to the previously sort...

Hi,

email has been modified and accounts merged into his active account.

Let us know if you need more help!

Hi, the player in question is not listed on our blacklist or suppression list of any kind. It may be an issue caused by 2 emails in his profile... Otherwise, have him check his spam and maybe whitelist statsgenie.com to reduce false spam detection. We will gladly remove one of his adresses, please c...

Nice, so one "Neutral" award per player to display player Bio!

I would not have thought of that But it sure works as a workaround!