Search found 52 matches
- Mon Feb 22, 2016 10:28 am
- Forum: Help and support!
- Topic: iPad problems and invitation changes
- Replies: 3
- Views: 11165
Re: iPad problems and invitation changes
We were not able to reproduce your issue using any type of iDevice... Are you, perhaps, using a perticular setting we are unaware of? We also tried to reproduce the issue with Android, Windows Phone and even a Blackberry device without any luck. :( Are you having the same issue when you use another ...
- Mon Feb 15, 2016 11:51 am
- Forum: Help and support!
- Topic: iPad problems and invitation changes
- Replies: 3
- Views: 11165
Re: iPad problems and invitation changes
Could you give us more informations? What could help would be:
- - Which iPad are you using? (iPad1, iPad2, iPad Mini, etc)
- - Which version of iOs are you using?
- - Which browser did you use (Safari, Chrome, etc.)
- - Any other informations you think that might help?
- Mon Feb 15, 2016 11:12 am
- Forum: FAQ
- Topic: Create a widget for external use
- Replies: 0
- Views: 128210
Create a widget for external use
It is possible to create widgets in order to publish StatsGenie's informations on your website. The pages you can use to create widgets are: - Rankings - Tournaments - Individual Statistics - Player Vs Player In all of these pages, you should be able to see a gear icon to the right of the page's tit...
- Mon Feb 08, 2016 3:55 pm
- Forum: Help and support!
- Topic: Unable to send invitations for new event
- Replies: 4
- Views: 12747
Re: Unable to send invitations for new event
You should now be able to invite your players.
If you are still unable to do so, just answer back to this post and we will look back.
If you are still unable to do so, just answer back to this post and we will look back.
- Mon Feb 08, 2016 11:43 am
- Forum: Help and support!
- Topic: Unable to send invitations for new event
- Replies: 4
- Views: 12747
Re: Unable to send invitations for new event
We are going to take a look at the invitation process and come back as soon as we find something.
- Mon Feb 08, 2016 8:52 am
- Forum: Help and support!
- Topic: One player is being created over and over in my database
- Replies: 1
- Views: 8213
Re: One player is being created over and over in my database
We took a look to Buck's accounts, and merged all of them into one. There is only two accounts left. Since both are controlled buck, he will need to login to one of them and merge his two accounts together. We can do it for him, but we can't identify which account he uses. If you want us to merge hi...
- Tue Jan 26, 2016 2:49 pm
- Forum: FAQ
- Topic: Deleting player(s) from League(s)/season(s)
- Replies: 0
- Views: 83572
Deleting player(s) from League(s)/season(s)
Unfortunately, you cannot delete players from your league. The reason behind this decision is solely because of the overall stats. If you could delete completely a player from your league, all your past statistics would be biased. That being said, you can deactivate players from your leagues/seasons...
- Tue Jan 26, 2016 2:19 pm
- Forum: Help and support!
- Topic: Delete player from database
- Replies: 1
- Views: 7886
Re: Delete player from database
Unfortunately, you cannot delete players from your league. The reason behind this decision is solely because of the overall stats. If you could delete completely a player from your league, all your past statistics would be biased. That being said, you can deactivate players from your leagues/seasons...
- Fri Jan 22, 2016 11:29 am
- Forum: Help and support!
- Topic: Accepted - Queued
- Replies: 1
- Views: 13199
Re: Accepted - Queued
Hi there,
Sorry for the long wait... It seems we had a problem with our system which did not sent us automatically your problem.
Is this still an issue? Were you able to overcome it?
We hope to help you if you still need to.
Sorry for the long wait... It seems we had a problem with our system which did not sent us automatically your problem.
Is this still an issue? Were you able to overcome it?
We hope to help you if you still need to.
- Wed Nov 04, 2015 8:29 am
- Forum: Help and support!
- Topic: Not getting email notifications
- Replies: 1
- Views: 10032
Re: Not getting email notifications
Hi, We found that your address was blacklisted by our SMTP. We removed your email from the blacklist and you should be able to receive your notifications in about 5 minutes from now. We also took time to check our database, and we can assure you that the notification process should have worked fine ...
- Mon Aug 10, 2015 7:53 am
- Forum: Help and support!
- Topic: Unable to merge or edit some players
- Replies: 7
- Views: 22473
Re: Unable to merge or edit some players
Hi CruiseLite, Since Ray G. as activated his account, we cannot allow Adminstrators to edit his email. The main reason is that some players are part of several different leagues with different administrators. We don't want all administrators to be able to edit such important informations. Ray G. sho...
- Fri Jul 31, 2015 8:53 am
- Forum: Help and support!
- Topic: Unable to merge or edit some players
- Replies: 7
- Views: 22473
Re: Unable to merge or edit some players
Sorry for the misunderstanding,
We just created a FAQ on how to find this option. Here is the link to this topic : viewtopic.php?t=2017.
If you feel like there is some infos missing, we will be glad to edit the FAQ.
We just created a FAQ on how to find this option. Here is the link to this topic : viewtopic.php?t=2017.
If you feel like there is some infos missing, we will be glad to edit the FAQ.
- Fri Jul 31, 2015 8:51 am
- Forum: FAQ
- Topic: Administrator access to my profile infos
- Replies: 0
- Views: 112343
Administrator access to my profile infos
There exist an option to give your leagues administrators access to edit your profile informations. By default , your administrators have access to your profile in read only mode . 1- Login to your account. 2- Select the "My Account" tab, just under the StatsGenie's logo. 3- In the left me...
- Wed Jul 29, 2015 12:56 pm
- Forum: Help and support!
- Topic: Unable to merge or edit some players
- Replies: 7
- Views: 22473
Re: Unable to merge or edit some players
They can check/uncheck this option at any moment. There is no importance if they either check it before or after requesting access to your league.
- Wed Jul 29, 2015 12:38 pm
- Forum: Help and support!
- Topic: Unable to merge or edit some players
- Replies: 7
- Views: 22473
Re: Unable to merge or edit some players
I would suggest that those players take a look at their profile ("My account" tab -> "Edit my Profile" from the left menu). in the "Other Options" tab, there is a checkbox named "Administrator's can access and modify my profile". It must be checked in order fo...