Search found 203 matches
- Mon Mar 11, 2019 8:01 am
- Forum: Help and support!
- Topic: Event cancelled on it's own
- Replies: 3
- Views: 7653
Re: Event cancelled on it's own
Hi AJ, There is no way to reactivate an event once it has been cancelled. You need to create a new invite. The settings you wish to watch out for are: In "General Informations" tab Minimum / Maximum players Minimum regular players In "Event automations" tab All automatic status c...
- Thu Mar 07, 2019 8:42 am
- Forum: Help and support!
- Topic: Scoring explanation and editing of player skills
- Replies: 12
- Views: 40783
Re: Scoring explanation and editing of player skills
Yes, we will implement the auto-rate players on tournament import as well.
In the meantime, players will have to be rated manually if you import a tournament
In the meantime, players will have to be rated manually if you import a tournament
- Wed Mar 06, 2019 11:26 am
- Forum: Help and support!
- Topic: Scoring explanation and editing of player skills
- Replies: 12
- Views: 40783
Re: Scoring explanation and editing of player skills
Normally, the number of tournaments should have no impact.
After verification, it seems the "Auto-Rate" for player skills is only ran on manual insertion of tournaments.
After verification, it seems the "Auto-Rate" for player skills is only ran on manual insertion of tournaments.
- Fri Mar 01, 2019 10:59 am
- Forum: Help and support!
- Topic: Scoring explanation and editing of player skills
- Replies: 12
- Views: 40783
Re: Scoring explanation and editing of player skills
Hi Phelms, For the Player vs Player, victories = Win or Tie of a categorie listed above VS the other player selected (Green bar or 0 on both sides) If you wish to remove unused categories, you need to use the filter icon under the VS sign in the header. For the player rankings, The "Skills"...
- Thu Feb 21, 2019 1:01 pm
- Forum: Help and support!
- Topic: Import players and emails pre initial tournament
- Replies: 4
- Views: 8204
Re: Import players and emails pre initial tournament
This issue has been fixed in new release deployed on 2019-02-20 (v3.10.2103)
- Thu Feb 21, 2019 1:00 pm
- Forum: Help and support!
- Topic: Remove player from the league
- Replies: 1
- Views: 5773
Re: Remove player from the league
There is no way to remove a player completely other than marking them inactive. This is because players having played in tournaments of a league should not be deleted. If your player has had no activity, and you absolutely wish to have him removed, send an email tu support using the Contact Us link ...
- Wed Feb 20, 2019 2:35 pm
- Forum: Help and support!
- Topic: Delete entries manually entered into finances
- Replies: 1
- Views: 5800
Re: Delete entries manually entered into finances
Hi Tim, Here is how you delete manually entered finances: - Click on Manage Leagues Tab - Select League / Season you wish to edit in top left "Manage Leagues" menu - Click on "Finances Management" - You should have a green pen or Red X in the last 2 columns of the finances grid f...
- Wed Feb 20, 2019 9:27 am
- Forum: Help and support!
- Topic: Import players and emails pre initial tournament
- Replies: 4
- Views: 8204
Re: Import players and emails pre initial tournament
Hi Tim,
there seems to be a problem in the link format generated. I will contact you in private to get more information about your league and fix this for you.
there seems to be a problem in the link format generated. I will contact you in private to get more information about your league and fix this for you.
- Tue Feb 19, 2019 2:46 pm
- Forum: Help and support!
- Topic: Import players and emails pre initial tournament
- Replies: 4
- Views: 8204
Re: Import players and emails pre initial tournament
Hi Tim! If you already have all your player information in TD, the easiest way would be to create a "Dummy" tournament including all players and importing the tournament to StatsGenie. When imorting In StatsGenie your "Dummy" Tournament (Under: Manage Leagues => Select League and...
- Thu Jan 17, 2019 12:06 pm
- Forum: Help and support!
- Topic: Mass export of player emails
- Replies: 3
- Views: 8889
Re: Mass export of player emails
Hi,
we have added this item to our backlog, although with low priority for the moment, it is not planned in a near future
Have a nice day!
we have added this item to our backlog, although with low priority for the moment, it is not planned in a near future
Have a nice day!
- Tue Dec 11, 2018 2:53 pm
- Forum: Help and support!
- Topic: Mass export of player emails
- Replies: 3
- Views: 8889
Re: Mass export of player emails
Hi CruiseLite,
there is actually no option that allows you to export player data from your administered leagues.
We might add this feature if there is demand for it, but for the moment, this is not in our backlog.
Just out of curiosity, in what scenario would you need such an option?
there is actually no option that allows you to export player data from your administered leagues.
We might add this feature if there is demand for it, but for the moment, this is not in our backlog.
Just out of curiosity, in what scenario would you need such an option?
- Wed Oct 24, 2018 2:07 pm
- Forum: Help and support!
- Topic: Import of TD tournaments have 1 hr timestamp difference
- Replies: 3
- Views: 8927
Re: Import of TD tournaments have 1 hr timestamp difference
Fix has been deployed in StatsGenie v3.08.1506 deployed today.
Let us know if you still have problems.
Let us know if you still have problems.
- Tue Oct 16, 2018 11:51 am
- Forum: Help and support!
- Topic: Import of TD tournaments have 1 hr timestamp difference
- Replies: 3
- Views: 8927
Re: Import of TD tournaments have 1 hr timestamp difference
We have reproduced the error and pinpointed the problem. We are in discussion with Corey of The Tournament Director to apply a fix as soon as possible. We will let you know when the fix is available. In the meantime, as a workaround, you could use the "Export to XML" in TD and "Import...
- Sun Oct 14, 2018 9:01 pm
- Forum: Help and support!
- Topic: Import of TD tournaments have 1 hr timestamp difference
- Replies: 3
- Views: 8927
Re: Import of TD tournaments have 1 hr timestamp difference
Hi CruiseLite,
There is no setting to set your local time zone as the system will store date/times in UTC with offset and display them back with your PC's local timezone settings.
I will contact you privately to get more information and investigate this further.
Thanks
There is no setting to set your local time zone as the system will store date/times in UTC with offset and display them back with your PC's local timezone settings.
I will contact you privately to get more information and investigate this further.
Thanks
- Tue Apr 24, 2018 9:43 am
- Forum: Help and support!
- Topic: Dr Neau v3 files wont upload
- Replies: 3
- Views: 8991
Re: Dr Neau v3 files wont upload
Fixed and deployed in 2018-04-24 - v3.08.09
Problem was created because of multiple non integer levels at the end of the tournament. File import has been fixed to account for this situation.
Let us know if you need more help
Problem was created because of multiple non integer levels at the end of the tournament. File import has been fixed to account for this situation.
Let us know if you need more help