Search found 52 matches

by JGuay
Tue Feb 24, 2015 2:55 pm
Forum: Help and support!
Topic: percentage to be ranked doesnt work?
Replies: 8
Views: 12480

Re: percentage to be ranked doesnt work?

Sorry for the delays.

There was a fix in January for the Rankings page which corrected a miscalculation for the Rankings Statistics. This issue should be resolved by now.

If it is still there, just answer to this topic.
by JGuay
Thu Jan 29, 2015 1:41 pm
Forum: Help and support!
Topic: No SG V2 Organisations Showing When Trying To Import
Replies: 5
Views: 8873

Re: No SG V2 Organisations Showing When Trying To Import

We took a look at your SGv2 account and it seems that you neither have created an organisation, league or season and that your are not administrator of any organisation, league or season. In order to be able to import data from SGv2, you must be the creator of a league or an administrator. We sugges...
by JGuay
Thu Jan 29, 2015 8:04 am
Forum: Help and support!
Topic: Rankings list off
Replies: 4
Views: 8114

Re: Rankings list off

Sorry for the delay, It looks like there was, in fact, two problems: First, the rankings your were referring to in V2 was not equivalent to the rankings you were referring to in V3. In the "LOLPL Ranking", the parameter "Number of tournaments to display" is set to 11 while this p...
by JGuay
Mon Jan 26, 2015 10:04 am
Forum: Help and support!
Topic: No SG V2 Organisations Showing When Trying To Import
Replies: 5
Views: 8873

Re: No SG V2 Organisations Showing When Trying To Import

A fix was deployed just now. You should be able to see your league and your seasons in their respectful dropdown lists.

Have a nice day!
by JGuay
Mon Dec 08, 2014 11:32 am
Forum: Help and support!
Topic: v3 league import error, import aborted
Replies: 1
Views: 4998

Re: v3 league import error, import aborted

We have just corrected your issue. You should now be able to import your v2 leagues/seasons to v3.

As a bonus, we imported your league "berlin shitstorm poker" for you!

Do not hesitate to contact us again if needed!
by JGuay
Wed Nov 12, 2014 11:51 am
Forum: Help and support!
Topic: Default Sysytem Ranking
Replies: 11
Views: 18911

Re: Default Sysytem Ranking

This issue will be corrected later today in Beta.13.8. The problem was that, when we create a new ranking, we forced "Game Name" to the value "Texas Hold'em", which was filtering your rankings to show only tournament named "Texas Hold'em". Your ranking were corrected in...
by JGuay
Fri Nov 07, 2014 11:32 am
Forum: Help and support!
Topic: Default Sysytem Ranking
Replies: 11
Views: 18911

Re: Default Sysytem Ranking

Sorry for the wait,

The problem should be resolved now.

If you see anything else, do not hesitate!