Search found 52 matches

by JGuay
Mon Jul 13, 2015 2:03 pm
Forum: Help and support!
Topic: Users can't register / login
Replies: 4
Views: 11899

Re: Users can't register / login

We just updated the website in order to add the functionality mentioned in my previous message.

If there is anything else regarding this issue, just answer back to this message.

Have a nice day!
by JGuay
Mon Jul 13, 2015 8:07 am
Forum: Help and support!
Topic: Users can't register / login
Replies: 4
Views: 11899

Re: Users can't register / login

At the moment, virtual players have no way to answer an event except by contacting their league administrator. The email that your virtual players received was not supposed to have any link. This being said, last friday we reworked the process in order to let virtual players to be able to anwser eve...
by JGuay
Fri Jul 10, 2015 10:02 am
Forum: Help and support!
Topic: Users can't register / login
Replies: 4
Views: 11899

Re: Users can't register / login

We sent you an email since we will need more sensitive information.

Just answer back to this email when you have the time to.
by JGuay
Fri Jul 10, 2015 7:14 am
Forum: Help and support!
Topic: Users can't register / login
Replies: 4
Views: 11899

Re: Users can't register / login

We will be taking a look at this problem right away.

We'll keep you informed as soon as we find something.
by JGuay
Mon Jun 08, 2015 9:47 am
Forum: Help and support!
Topic: All Seasons Scoring?
Replies: 3
Views: 10538

Re: All Seasons Scoring?

To achieve this, you must create a new ranking. To access this page: - Click on the "Manage Leagues" tab. - From the left menu, click the "+" icon to the right of the "Rankings Management" DropDown list. Make sure you select all seasons if you want to see this rankings ...
by JGuay
Mon Jun 01, 2015 8:26 am
Forum: Help and support!
Topic: All Seasons Scoring?
Replies: 3
Views: 10538

Re: All Seasons Scoring?

Some months ago, we realized there was a bug in the way v2 was calculating the number of tournaments. Since this version is going to be shut down very soon, we only applied the correction in v3. The problem was that v2 was ignoring the "Top X Tournament" parameter (set by the League/Season...
by JGuay
Mon Jun 01, 2015 7:19 am
Forum: Help and support!
Topic: Did finances change?
Replies: 8
Views: 15280

Re: Did finances change?

Unfortunately, you cannot change existing finance binding with the league/season they are binded to. Do you need to change those bindings because of an error you got at some point? If so, we can offer you to correct your data in order to reflect what you were expecting. As for your second question, ...
by JGuay
Tue May 26, 2015 2:46 pm
Forum: Help and support!
Topic: Removing an event
Replies: 7
Views: 25918

Re: Removing an event

To cancel an event, you just need to edit the event to cancel. On the edition page, in the "Event Automations" tab, you need to uncheck the "Auto Update Event Status". In the "Current Event Status" dropdown list, select the option "Cancelled - Other". Do not f...
by JGuay
Wed May 20, 2015 9:25 am
Forum: Help and support!
Topic: Did finances change?
Replies: 8
Views: 15280

Re: Did finances change?

We have been looking for your missing finances. After searching the datas, we noticed that the majority of your finances of the "Ott Rake" category are not assigned to any season, just the league. In fact, only your last finance entry is assigned to a season. Since all other finances are a...
by JGuay
Tue May 12, 2015 12:47 pm
Forum: Help and support!
Topic: V3 league import error, import aborted
Replies: 3
Views: 10272

Re: V3 league import error, import aborted

We fixed the import problem for all players and imported your v2 account to v3 so you can be "more than happy"! :)

If there is anything else, just answer to this thread.
by JGuay
Thu May 07, 2015 3:13 pm
Forum: Help and support!
Topic: Bug with queued seats
Replies: 3
Views: 10352

Re: Bug with queued seats

Hi,

We found and corrected the issue that made your player being queued instead of "accepted - reserved". StatsGenie has just been updated in order to correct this issue.
by JGuay
Fri Mar 27, 2015 12:53 pm
Forum: Help and support!
Topic: merging players
Replies: 3
Views: 9921

Re: merging players

We are trying to find the source of the error without any luck. Would you be able to send us at least 2 files in order to test our tournament import? In the files, we need at least one of the above mentioned players to have played each tournaments. Also, we are going to merge manually your duplicate...
by JGuay
Fri Mar 13, 2015 1:15 pm
Forum: Help and support!
Topic: Delete player
Replies: 1
Views: 7070

Re: Delete player

There is no way to delete a player (Except for virtual player who did not played in a tournament). The main reason is because of the statistics data. If a player would be deleted, all other players data would be affected by this change, resulting in wrong statistics. If you wish to delete a virtual ...
by JGuay
Fri Mar 13, 2015 12:41 pm
Forum: Help and support!
Topic: Publish widget
Replies: 1
Views: 6453

Re: Publish widget

We can't help you with Joomla, but usually, we would use a HTML "IFrame" to use the widget: http://jsfiddle.net/BDC9Q/596/

Is this information helpful to you?
by JGuay
Fri Mar 13, 2015 12:26 pm
Forum: Help and support!
Topic: Importing from v2 doesn`t work....
Replies: 1
Views: 6042

Re: Importing from v2 doesn`t work....

The problem should be resolved by now. Try to import your seasons once more.

If there is anything else, just respond to this post.