Search found 52 matches

by JGuay
Mon Feb 22, 2016 10:28 am
Forum: Help and support!
Topic: iPad problems and invitation changes
Replies: 3
Views: 9077

Re: iPad problems and invitation changes

We were not able to reproduce your issue using any type of iDevice... Are you, perhaps, using a perticular setting we are unaware of? We also tried to reproduce the issue with Android, Windows Phone and even a Blackberry device without any luck. :( Are you having the same issue when you use another ...
by JGuay
Mon Feb 15, 2016 11:51 am
Forum: Help and support!
Topic: iPad problems and invitation changes
Replies: 3
Views: 9077

Re: iPad problems and invitation changes

Could you give us more informations? What could help would be:
  • - Which iPad are you using? (iPad1, iPad2, iPad Mini, etc)
  • - Which version of iOs are you using?
  • - Which browser did you use (Safari, Chrome, etc.)
  • - Any other informations you think that might help?
by JGuay
Mon Feb 15, 2016 11:12 am
Forum: FAQ
Topic: Create a widget for external use
Replies: 0
Views: 85447

Create a widget for external use

It is possible to create widgets in order to publish StatsGenie's informations on your website. The pages you can use to create widgets are: - Rankings - Tournaments - Individual Statistics - Player Vs Player In all of these pages, you should be able to see a gear icon to the right of the page's tit...
by JGuay
Mon Feb 08, 2016 3:55 pm
Forum: Help and support!
Topic: Unable to send invitations for new event
Replies: 4
Views: 10196

Re: Unable to send invitations for new event

You should now be able to invite your players.

If you are still unable to do so, just answer back to this post and we will look back.
by JGuay
Mon Feb 08, 2016 11:43 am
Forum: Help and support!
Topic: Unable to send invitations for new event
Replies: 4
Views: 10196

Re: Unable to send invitations for new event

We are going to take a look at the invitation process and come back as soon as we find something.
by JGuay
Mon Feb 08, 2016 8:52 am
Forum: Help and support!
Topic: One player is being created over and over in my database
Replies: 1
Views: 6872

Re: One player is being created over and over in my database

We took a look to Buck's accounts, and merged all of them into one. There is only two accounts left. Since both are controlled buck, he will need to login to one of them and merge his two accounts together. We can do it for him, but we can't identify which account he uses. If you want us to merge hi...
by JGuay
Tue Jan 26, 2016 2:49 pm
Forum: FAQ
Topic: Deleting player(s) from League(s)/season(s)
Replies: 0
Views: 56604

Deleting player(s) from League(s)/season(s)

Unfortunately, you cannot delete players from your league. The reason behind this decision is solely because of the overall stats. If you could delete completely a player from your league, all your past statistics would be biased. That being said, you can deactivate players from your leagues/seasons...
by JGuay
Tue Jan 26, 2016 2:19 pm
Forum: Help and support!
Topic: Delete player from database
Replies: 1
Views: 6551

Re: Delete player from database

Unfortunately, you cannot delete players from your league. The reason behind this decision is solely because of the overall stats. If you could delete completely a player from your league, all your past statistics would be biased. That being said, you can deactivate players from your leagues/seasons...
by JGuay
Fri Jan 22, 2016 11:29 am
Forum: Help and support!
Topic: Accepted - Queued
Replies: 1
Views: 11763

Re: Accepted - Queued

Hi there,

Sorry for the long wait... It seems we had a problem with our system which did not sent us automatically your problem.

Is this still an issue? Were you able to overcome it?

We hope to help you if you still need to.
by JGuay
Wed Nov 04, 2015 8:29 am
Forum: Help and support!
Topic: Not getting email notifications
Replies: 1
Views: 8826

Re: Not getting email notifications

Hi, We found that your address was blacklisted by our SMTP. We removed your email from the blacklist and you should be able to receive your notifications in about 5 minutes from now. We also took time to check our database, and we can assure you that the notification process should have worked fine ...
by JGuay
Mon Aug 10, 2015 7:53 am
Forum: Help and support!
Topic: Unable to merge or edit some players
Replies: 7
Views: 19245

Re: Unable to merge or edit some players

Hi CruiseLite, Since Ray G. as activated his account, we cannot allow Adminstrators to edit his email. The main reason is that some players are part of several different leagues with different administrators. We don't want all administrators to be able to edit such important informations. Ray G. sho...
by JGuay
Fri Jul 31, 2015 8:53 am
Forum: Help and support!
Topic: Unable to merge or edit some players
Replies: 7
Views: 19245

Re: Unable to merge or edit some players

Sorry for the misunderstanding,

We just created a FAQ on how to find this option. Here is the link to this topic : viewtopic.php?t=2017.

If you feel like there is some infos missing, we will be glad to edit the FAQ.
by JGuay
Fri Jul 31, 2015 8:51 am
Forum: FAQ
Topic: Administrator access to my profile infos
Replies: 0
Views: 85294

Administrator access to my profile infos

There exist an option to give your leagues administrators access to edit your profile informations. By default , your administrators have access to your profile in read only mode . 1- Login to your account. 2- Select the "My Account" tab, just under the StatsGenie's logo. 3- In the left me...
by JGuay
Wed Jul 29, 2015 12:56 pm
Forum: Help and support!
Topic: Unable to merge or edit some players
Replies: 7
Views: 19245

Re: Unable to merge or edit some players

They can check/uncheck this option at any moment. There is no importance if they either check it before or after requesting access to your league.
by JGuay
Wed Jul 29, 2015 12:38 pm
Forum: Help and support!
Topic: Unable to merge or edit some players
Replies: 7
Views: 19245

Re: Unable to merge or edit some players

I would suggest that those players take a look at their profile ("My account" tab -> "Edit my Profile" from the left menu). in the "Other Options" tab, there is a checkbox named "Administrator's can access and modify my profile". It must be checked in order fo...