Search found 203 matches

by StatsGenie
Sat Mar 31, 2018 4:41 pm
Forum: Help and support!
Topic: Issues with Import
Replies: 1
Views: 6292

Re: Issues with Import

Hi Ray,

we have responded via private email.
by StatsGenie
Sun Mar 04, 2018 10:15 am
Forum: Help and support!
Topic: Email Template Variables?
Replies: 1
Views: 6703

Re: Email Template Variables?

Hi Dullgeek,

Unfortunately, there is no way to create or modify existing Email Variables for customizing the emails.

At this time, you would need to add your information before the footer on every template you wish to include it in.

This has been added to our StatsGenie v3 backlog.

Regards
by StatsGenie
Wed Aug 16, 2017 8:35 am
Forum: Help and support!
Topic: QUICK QUESTION
Replies: 1
Views: 7368

Re: QUICK QUESTION

by StatsGenie
Wed Mar 15, 2017 2:29 pm
Forum: Help and support!
Topic: Problem with start/end time of event since DST was enabled
Replies: 1
Views: 6970

Re: Problem with start/end time of event since DST was enabl

Hi Rassal, thanks for pointing this out to us. Your initial tournament time was saved in UTC -5 and following auto-updates, was re-updated to UTC -4. This occurs if you have automated confirmation events that cross over a DST change. We have updated your tournament time and will look into this issue...
by StatsGenie
Tue Mar 07, 2017 3:25 pm
Forum: Help and support!
Topic: Wrong players
Replies: 1
Views: 6951

Re: Wrong players

Looking into this, contacted you in private.

Thanks
by StatsGenie
Mon Feb 06, 2017 4:38 pm
Forum: Help and support!
Topic: Award bug
Replies: 1
Views: 6698

Re: Award bug

Hi Skleven, The award system was based on unique season awards. We will look into this to make an award assignable to the same player more than once. In the meantime, if you wish to make "First Place", "Second Place" etc... awards, you will need to create one distinct award per t...
by StatsGenie
Mon Feb 06, 2017 4:34 pm
Forum: Help and support!
Topic: Is there a message board for the site?
Replies: 1
Views: 13199

Re: Is there a message board for the site?

Hi Jim,

The message board under any League and/or season is private to that league and or season members:
by StatsGenie
Mon Jun 08, 2015 2:56 pm
Forum: Help and support!
Topic: Used to be so simple
Replies: 4
Views: 11873

Re: Used to be so simple

Hi,

the links for tournaments has been fixed in version 3.02.01 just released. You should now be able to navigate to your tournament page and see the desired information :)

Let us know if you need more help.
by StatsGenie
Mon Jun 08, 2015 1:23 pm
Forum: Help and support!
Topic: Used to be so simple
Replies: 4
Views: 11873

Re: Used to be so simple

As for the excel export, the export will use the exact colums of your currently displayed rankings.

So if you need more columns, you will need to modify your custom rankings to fit your desired export settings.
by StatsGenie
Mon Jun 08, 2015 1:15 pm
Forum: Help and support!
Topic: Used to be so simple
Replies: 4
Views: 11873

Re: Used to be so simple

:shock: I was going to tell you the same functionality exists in v3, when you click on a tournament, the tournament page shows with all data, but decided to test it out first!! To my surprise, this effectively shows the individual stats page. This is a recent bug and will be corrected rapidly!! As f...
by StatsGenie
Tue May 26, 2015 11:05 am
Forum: Help and support!
Topic: Removing an event
Replies: 7
Views: 26186

Re: Removing an event

Hi,

the delete button for an event is disabled if you have already sent out the invitations, in that case, you can only cancel the event.

If you have not sent out the invitations yet, you can delete the event in the event edit page.
by StatsGenie
Thu May 21, 2015 1:40 pm
Forum: FAQ
Topic: Missing tournament ranking columns?
Replies: 0
Views: 73464

Missing tournament ranking columns?

in v3, you can now specify wich ranking columns to display to your users, this setting is available at season level:
SGv3.png
SGv3.png (149.65 KiB) Viewed 73464 times
by StatsGenie
Tue May 12, 2015 8:06 am
Forum: Help and support!
Topic: V3 league import error, import aborted
Replies: 3
Views: 10359

Re: V3 league import error, import aborted

Hi,

normally, these problems should've been fixed :)

We will try your import and let you know.
by StatsGenie
Thu May 07, 2015 3:21 pm
Forum: Help and support!
Topic: Event Reminder Email
Replies: 3
Views: 11199

Re: Event Reminder Email

Hi the manual reminders are back in action since v3.01 implemented this week.
SGv3.png
SGv3.png (205.05 KiB) Viewed 11138 times
by StatsGenie
Thu May 07, 2015 3:15 pm
Forum: Help and support!
Topic: Different Rankings Per Season?
Replies: 8
Views: 19183

Re: Different Rankings Per Season?

Hi, the possibility to manage Rankings by Season is now available since v3.01:
SGv3.png
SGv3.png (146.13 KiB) Viewed 19071 times