Search found 11 matches

by acomire
Fri Apr 12, 2019 8:48 am
Forum: Help and support!
Topic: Merging Players
Replies: 1
Views: 8367

Merging Players

Hello, I've been using StatsGenie for a number of years for a private poker league at my house. My buddy, who also runs a home league, has been using a different site for years to manage his stats. We both have a lot of the same players that join our games. He just switched to StatsGenie and now we ...
by acomire
Mon Mar 11, 2019 10:24 am
Forum: Help and support!
Topic: Event cancelled on it's own
Replies: 3
Views: 10498

Re: Event cancelled on it's own

Martin, Thanks for the reply. I am familiar with the settings that you mentioned. I am trying to understand what setting needs to be changed to stop the cancellation of the event 1 week prior to the event date if there was not enough people. I would like that to be 2 or 3 days prior to the event bef...
by acomire
Sun Mar 10, 2019 12:11 pm
Forum: Help and support!
Topic: Event cancelled on it's own
Replies: 3
Views: 10498

Event cancelled on it's own

Hello! I have an event scheduled for Friday March 15th and today people were receiving emails that it was cancelled. I realize there is some automation setting that I missed when setting up my new season. I do have a 5 player minimum and there is only 4 registered now so I suspect that was the issue...
by acomire
Wed Jan 04, 2017 4:52 pm
Forum: Help and support!
Topic: Change User's Email
Replies: 1
Views: 9388

Change User's Email

I understand the reasoning behind not being able to change a person's email from the administrator's site, but I also see the need for it. As an administrator of my own league, I should be able to fully manage the players in my league. That being said, here is my issue. I have a player who has a new...
by acomire
Fri Aug 12, 2016 1:14 pm
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 25407

Re: Event change during registration period

Julien, I appreciate your response but that is only part of the problem. I realize you cannot cancel or delete an even while the invitation process is going but I tried to stop the invitation process and received an error. I tried to post the pic here but could not. I tried to cancel it as well but ...
by acomire
Wed Aug 10, 2016 10:15 pm
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 25407

Re: Event change during registration period

Hi Julien,

My league is Comire Poker Tour and the event is scheduled for December 17th in the 2016 season. If you can delete the event that would be great. I would still like to know if the error I receive when trying to close an event can be fixed though....

Thank you
AJC
by acomire
Wed Aug 10, 2016 11:03 am
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 25407

Re: Event change during registration period

Julien, I am still having issues with this. I just received an error when trying to close an event. Since I could not close the event, I could not delete it either. Please help as I need to either shut down this even or be able to make changes to the seating capacity. Right now, I cannot do either. ...
by acomire
Thu Mar 24, 2016 9:22 am
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 25407

Re: Event change during registration period

Julien,

Thanks for your reply. The problem I encountered was from this past Sunday 3/20/2016.

I'll give it another shot and thanks again for what you guys do!

AJC
by acomire
Mon Mar 21, 2016 9:34 am
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 25407

Event change during registration period

Hello, I have a template that I use for creating new events which has a default value of 18 open seats. During the registration period space became limited so I needed to limit this tournament to a single table of 9 players. I was not allowed to change the max seats as they were greyed out. So then,...
by acomire
Tue Dec 08, 2015 12:41 am
Forum: Help and support!
Topic: Accepted - Queued
Replies: 1
Views: 13662

Accepted - Queued

Hello, My current event is still registering. I have 8 people invited and 7 have accepted but the website says only 4 are confirmed. The others say "Accepted - Queued" under status. These are all regular players and not Spare or Guests. I attached a screen shot to help describe the issue. ...
by acomire
Mon Feb 23, 2015 5:55 pm
Forum: Help and support!
Topic: Event Reminder Email
Replies: 3
Views: 13799

Event Reminder Email

Hello,
In v2, there was a way to kick off a reminder email for those who have not yet responded to an event. I can't seem to find that option in v3. I know there is an auto remind that you set the days prior but I cannot find a manual action.

Thanks,
AJC