Search found 52 matches

by JGuay
Thu Jan 12, 2017 8:17 am
Forum: Help and support!
Topic: Change User's Email
Replies: 1
Views: 5042

Re: Change User's Email

Hi AJC, Sorry for the inconveniences about changing your player EMail. In normal time, people should have access to their old email account before changing their informations. But, we are also aware that this is not always the case. If this case should happen again. Just send us a support message (b...
by JGuay
Wed Sep 28, 2016 7:55 am
Forum: Help and support!
Topic: Removing an event
Replies: 7
Views: 22416

Re: Removing an event

Hi CruiseLite, We are reviewing some of the issues we put on hold since we deployed the version 3.07. To answer your question, all dates that are submitted to StatsGenie's are saved including your offset. Also, we showing dates on the website, we always "translate" the date to the offset o...
by JGuay
Wed Sep 28, 2016 7:42 am
Forum: Help and support!
Topic: Event Automations not working?
Replies: 5
Views: 23953

Re: Event Automations not working?

Hi there,

This week, we updated to version 3.07 (we put your issue on hold since we were not able to test it because the development of the new version was already started).

While we did not specifically corrected this issue, would you be able to validate if you are still experiencing it?
by JGuay
Fri Sep 23, 2016 12:59 pm
Forum: Help and support!
Topic: New event description field character limit
Replies: 6
Views: 9763

Re: New event description field character limit

We will take a look at this issue. We'll also try to make it available it our next week update.

Edit:
I am now able to confirm that the issue will be corrected in our next version.
by JGuay
Fri Sep 23, 2016 12:40 pm
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 11942

Re: Event change during registration period

Hi, This week, we tried to reproduce the issue you had with cancelling your event, without any success. We tried to reproduce this issue with our next version we are going to deploy next week. Not sure if it is because the new version corrects it or wether we are missing something. What I suggest, i...
by JGuay
Fri Aug 12, 2016 8:10 am
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 11942

Re: Event change during registration period

Ok, your event was deleted. The reason why you were not able to delete the event is that you have clicked on the "Start Invitation" button. As soon as the invitations are sent, there is no way delete the event. You may cancel the event though. If there is anything else, just answer back to...
by JGuay
Fri Aug 12, 2016 7:45 am
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 11942

Re: Event change during registration period

I will take some time to look at your event before deleting it (later today).

I will message you as soon as the event is deleted.
by JGuay
Fri Aug 12, 2016 7:38 am
Forum: Help and support!
Topic: Trouble creating all seasons ranking
Replies: 8
Views: 9737

Re: Trouble creating all seasons ranking

The transfer of your seasons is now completed.

If there is anything else, you know what to do! :wink:
by JGuay
Fri Aug 12, 2016 7:16 am
Forum: Help and support!
Topic: Trouble creating all seasons ranking
Replies: 8
Views: 9737

Re: Trouble creating all seasons ranking

We will be working on it today. I will answer you back as soon as we're done.
by JGuay
Wed Aug 10, 2016 3:00 pm
Forum: Help and support!
Topic: Trouble creating all seasons ranking
Replies: 8
Views: 9737

Re: Trouble creating all seasons ranking

Since you selected all the seasons available in the Rankings Management page, the location of the menu will matter for generation of the rankings. For example: LOL Poker League -> All Seasons -> Statistics -> Rankings -> LOLPL Ranking (Will use the data of every seasons under the "LOL Poker Lea...
by JGuay
Wed Aug 10, 2016 1:58 pm
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 11942

Re: Event change during registration period

In order to help you with the mentionned event, I will need the following informations:

- League Name
- Season Name
- The date of the event

Also, you mentionned you wanted to delete the event or make changes. Should we delete it or just give you access to this event in ordre for you to make changes?
by JGuay
Wed Aug 10, 2016 1:35 pm
Forum: Help and support!
Topic: Trouble creating all seasons ranking
Replies: 8
Views: 9737

Re: Trouble creating all seasons ranking

Hi, If you wish to see your ranking under the "All Seasons" branch of the left menu, you must select all seasons available in the Ranking Management page. Now, for the exclusion of the seasons 2016a and 2016b, you won't be able to do it. The only thing I can suggest is to create a new Leag...
by JGuay
Mon Jun 13, 2016 2:58 pm
Forum: Help and support!
Topic: Event Automations not working?
Replies: 5
Views: 23953

Re: Event Automations not working?

Hi, Sorry for the wait, we are very buzy these times... We would need some informations to start looking for your problem: 1- Your league/season name. 2- A couple of events you remember that had the problem. If you do not wish to give these informations here, just send us a message from this page : ...
by JGuay
Tue May 03, 2016 8:51 am
Forum: Help and support!
Topic: Freeroll Tournament - $0 buy-in
Replies: 1
Views: 5711

Re: Freeroll Tournament - $0 buy-in

Hi, There is no limitation for importations regarding the buyin amount. It also seems that your tournament was successfully imported yesterday. I would need the following informations/confirmations to continue my investigations on this ticket: - Was your tournament imported to your league/season? - ...
by JGuay
Wed Mar 23, 2016 2:29 pm
Forum: Help and support!
Topic: Event change during registration period
Replies: 9
Views: 11942

Re: Event change during registration period

We tested the "Close Registration" button ourselves, and it had an error with it. Has you have experienced sooner this week, players were still able to answer to an invitation if the event status was "Confirmed" before the registrations were closed manually. We have just deployed...