StatsGenie's HSOP

Hi AJC, Sorry for the inconveniences about changing your player EMail. In normal time, people should have access to their old email account before changing their informations. But, we are also aware that this is not always the case. If this case should happen again. Just send us a support message (b...

Hi CruiseLite, We are reviewing some of the issues we put on hold since we deployed the version 3.07. To answer your question, all dates that are submitted to StatsGenie's are saved including your offset. Also, we showing dates on the website, we always "translate" the date to the offset o...

Hi there,

This week, we updated to version 3.07 (we put your issue on hold since we were not able to test it because the development of the new version was already started).

While we did not specifically corrected this issue, would you be able to validate if you are still experiencing it?

We will take a look at this issue. We'll also try to make it available it our next week update.

Edit:
I am now able to confirm that the issue will be corrected in our next version.

Hi, This week, we tried to reproduce the issue you had with cancelling your event, without any success. We tried to reproduce this issue with our next version we are going to deploy next week. Not sure if it is because the new version corrects it or wether we are missing something. What I suggest, i...

Ok, your event was deleted. The reason why you were not able to delete the event is that you have clicked on the "Start Invitation" button. As soon as the invitations are sent, there is no way delete the event. You may cancel the event though. If there is anything else, just answer back to...

I will take some time to look at your event before deleting it (later today).

I will message you as soon as the event is deleted.

The transfer of your seasons is now completed.

If there is anything else, you know what to do!

We will be working on it today. I will answer you back as soon as we're done.

Since you selected all the seasons available in the Rankings Management page, the location of the menu will matter for generation of the rankings. For example: LOL Poker League -> All Seasons -> Statistics -> Rankings -> LOLPL Ranking (Will use the data of every seasons under the "LOL Poker Lea...

In order to help you with the mentionned event, I will need the following informations:

- League Name
- Season Name
- The date of the event

Also, you mentionned you wanted to delete the event or make changes. Should we delete it or just give you access to this event in ordre for you to make changes?

Hi, If you wish to see your ranking under the "All Seasons" branch of the left menu, you must select all seasons available in the Ranking Management page. Now, for the exclusion of the seasons 2016a and 2016b, you won't be able to do it. The only thing I can suggest is to create a new Leag...

Hi, Sorry for the wait, we are very buzy these times... We would need some informations to start looking for your problem: 1- Your league/season name. 2- A couple of events you remember that had the problem. If you do not wish to give these informations here, just send us a message from this page : ...

Hi, There is no limitation for importations regarding the buyin amount. It also seems that your tournament was successfully imported yesterday. I would need the following informations/confirmations to continue my investigations on this ticket: - Was your tournament imported to your league/season? - ...

We tested the "Close Registration" button ourselves, and it had an error with it. Has you have experienced sooner this week, players were still able to answer to an invitation if the event status was "Confirmed" before the registrations were closed manually. We have just deployed...