Search found 203 matches

by StatsGenie
Sun Feb 04, 2024 4:05 pm
Forum: Help and support!
Topic: Excel formating for exports
Replies: 7
Views: 27955

Re: Excel formating for exports

Yes, I guess we figured for a league, tournament listings should always include points column, so it is in fact not available for removal for this setting
by StatsGenie
Tue Jan 30, 2024 4:51 pm
Forum: Help and support!
Topic: Excel formating for exports
Replies: 7
Views: 27955

Re: Excel formating for exports

There is no custom manipulation of column types while exporting.

This being said, I did notice net gains being exported as strings, and this is probably due to negative number formats not recognized in excel
(ie: (40.00) instead of -40.00)

We do not plan to modify the extract for the moment.
by StatsGenie
Tue Jan 30, 2024 8:47 am
Forum: Help and support!
Topic: Excel formating for exports
Replies: 7
Views: 27955

Re: Excel formating for exports

Hi,

no link between imported tournament file format as all imported stats are converted to StatsGenie format... There might be some extract differences explaining this, we will investigate and get back to you.
by StatsGenie
Sun Jan 28, 2024 9:39 pm
Forum: Help and support!
Topic: Excel formating for exports
Replies: 7
Views: 27955

Re: Excel formating for exports

Hi Dengland, lots of content in your question, I will try to address each point individually. On a side note, before I begin, you could also generate ranking widgets and simply post the links to the widgets and they would update dynamically, removing your need to export/send images of updated rankin...
by StatsGenie
Wed Jan 24, 2024 10:29 am
Forum: Help and support!
Topic: Players not recieving emails
Replies: 5
Views: 15564

Re: Players not recieving emails

Hi, thanks for the kind words. We are at a stand still for the moment, but will re-evaluate after april what we do with this :) As for your private email, we responded on january 15th, maybe our support email is flagged as spam? Here is a resume of our response: ///// Date Sent : 2024-01-15 10:23 (E...
by StatsGenie
Mon Jan 15, 2024 10:18 am
Forum: Help and support!
Topic: Players not recieving emails
Replies: 5
Views: 15564

Re: Players not recieving emails

Hi sorry for the inconvenience! Maybe our support email did not reach you... I see you have contacted support in private, we will respond to your private inquiry email shortly. As for email invites not being supported in a near future, new www / email rules & regulations are a hassle and not wor...
by StatsGenie
Mon Nov 06, 2023 11:14 am
Forum: Help and support!
Topic: Players not recieving emails
Replies: 5
Views: 15564

Re: Players not recieving emails

We will contact you in private to resolve this issue.
by StatsGenie
Mon Nov 06, 2023 11:12 am
Forum: Help and support!
Topic: Player Activation
Replies: 2
Views: 49226

Re: Player Activation

This issue was linked to custom email templates causing an error in activation links and was adressed. You should no longer have these issues. If it is not the case, please re-open a support ticket.
by StatsGenie
Mon Nov 06, 2023 11:10 am
Forum: Help and support!
Topic: Editing an event shifts start/end times forwards by 4 hours
Replies: 6
Views: 30542

Re: Editing an event shifts start/end times forwards by 4 hours

Sorry for late response, No update on this. Events management is being deprecated and will be removed from StatsGenie. Thus this issue will not be adressed. You will continue to be able to import tournaments and synced times from tournament imports should be OK. But you will no longer be able to cre...
by StatsGenie
Sat Mar 18, 2023 8:38 pm
Forum: Help and support!
Topic: Editing an event shifts start/end times forwards by 4 hours
Replies: 6
Views: 30542

Re: Editing an event shifts start/end times forwards by 4 hours

Sorry for the confusion this is causing you.

The good news is, this is not because your are new... We will need to validate and apply a fix.

I guess your are in the UTC time zone?
by StatsGenie
Sat Mar 18, 2023 8:29 pm
Forum: Help and support!
Topic: Time difference when exporting from TD
Replies: 4
Views: 27026

Re: Time difference when exporting from TD

No problem, I had some discussions with Corey Cooper (TD Developer) to see how we can handle this better.

We've been pretty busy on our end since the new year, so haven't gotten to implement the solution yet.

Thanks for your patience :)
by StatsGenie
Sat Mar 18, 2023 1:18 pm
Forum: Help and support!
Topic: Please Help
Replies: 2
Views: 24235

Re: Please Help

The awards feature has been fixed.

Sorry for the delays.

Have a nice day!
by StatsGenie
Sat Mar 18, 2023 1:17 pm
Forum: Help and support!
Topic: Award Graphics Not Loading
Replies: 5
Views: 32687

Re: Award Graphics Not Loading

Hi,

The new awards with images feature is back!

Let us know if you need more help.
by StatsGenie
Wed Dec 28, 2022 11:25 am
Forum: Help and support!
Topic: Award Graphics Not Loading
Replies: 5
Views: 32687

Re: Award Graphics Not Loading

Hi, Sorry about the delays... XMas and all that stuff :) This was caused by our release pipeline for new version deployed on 2022-12-21 that accidentally removed the picture folder and changed securities on some folders, causing some unwanted behaviors! We have fixed our release pipeline. Also, a fu...
by StatsGenie
Wed Dec 28, 2022 11:12 am
Forum: Help and support!
Topic: Excel Export Broken?
Replies: 3
Views: 25192

Re: Excel Export Broken?

Excel Exports should be working again.

Let us know if you need more help!