Search found 184 matches

by StatsGenie
Sun Nov 06, 2022 8:33 am
Forum: Help and support!
Topic: Don't receive mails, nor gets mail when trying to reset password
Replies: 1
Views: 146

Re: Don't receive mails, nor gets mail when trying to reset password

Hi Chris, Your email was placed on our email BlackList, as you probably have clicked in the past on one of the "If you don't want to receive any more emails from StatsGenie, please click here." link. Your email has been removed from the blacklist, you can now try the "Reset Password&q...
by StatsGenie
Thu Oct 20, 2022 8:15 am
Forum: Help and support!
Topic: TD3 tourneys export points
Replies: 1
Views: 149

Re: TD3 tourneys export points

Hi sorry for the delay, you need to set your league or season Ranking method to "Manually assign points" or "Based on net gains", this will import TD points instead of using Statsgenie formula for points. - Manage Leagues - Edit League or Season - Default Settings tab - Ranking M...
by StatsGenie
Mon Mar 07, 2022 8:23 am
Forum: Help and support!
Topic: Changing e-mail adress
Replies: 3
Views: 8127

Re: Changing e-mail adress

Hi,

please send the user info with old and new emails to supportSgv3@statsgenie.com and we will change the users email for you.
by StatsGenie
Thu Sep 30, 2021 4:24 pm
Forum: Help and support!
Topic: Extra points for participating
Replies: 1
Views: 1443

Re: Extra points for participating

There is no current way of doing this. If you are using TD or Dr.Neau to log your tournaments you can set your "Ranking Method" to manual in StatsGenie and it will import the points as calculated with your tournament manager. I know both offer ways to create custom ranking methods based on...
by StatsGenie
Wed Jul 21, 2021 7:32 am
Forum: Help and support!
Topic: Submiting tournaments from TD3 to StatsGenie does not work
Replies: 1
Views: 1228

Re: Submiting tournaments from TD3 to StatsGenie does not work

Hi,

Are you using integrated StatsGenie export from TD, or exporting to XML then re-importing on StatsGenie?

If you are using integrated export, can you try with exported XML document, if it does not work, please send your tournament file to SupportSGv3@statsgenie.com and we will investigate.
by StatsGenie
Thu Mar 11, 2021 2:25 pm
Forum: Help and support!
Topic: Merge Player Accounts
Replies: 1
Views: 1822

Re: Merge Player Accounts

Hi,

the reason you cannot merge this way is because you cannot merge an activated account into a non activated (virtual) account.

We Have merged the virtual account into his old account, but changed his account email to the new one as per your request.

Let us know if you need more help
by StatsGenie
Mon Feb 15, 2021 9:59 pm
Forum: Comments / Suggestions for StatsGenie v3
Topic: Allow People to Upload Photos to League Messageboards
Replies: 2
Views: 3677

Re: Allow People to Upload Photos to League Messageboards

HI, thanks for the comment, we will add this to our backlog for future evaluation. Not sure we would like to give full image insert to the message boards, as it might get too big and "out of hand". We already have card image conversions for texts with image name in tournament history (ie: ...
by StatsGenie
Mon Feb 15, 2021 9:52 pm
Forum: Help and support!
Topic: Column Sorting Not Working
Replies: 2
Views: 1838

Re: Column Sorting Not Working

Hi, First off... yeah, our lists are a bit outdated, we might work on this in a not so near/far future :D This being said, the sort "does" work, but it is a bit un-user friendly! It is a "multi-column" sort, so if you click on another column, it will add it to the previously sort...
by StatsGenie
Wed Feb 03, 2021 2:29 pm
Forum: Help and support!
Topic: Blacklist Player
Replies: 3
Views: 2193

Re: Blacklist Player

Hi,

email has been modified and accounts merged into his active account.

Let us know if you need more help!
by StatsGenie
Sun Jan 31, 2021 6:13 pm
Forum: Help and support!
Topic: Blacklist Player
Replies: 3
Views: 2193

Re: Blacklist Player

Hi, the player in question is not listed on our blacklist or suppression list of any kind. It may be an issue caused by 2 emails in his profile... Otherwise, have him check his spam and maybe whitelist statsgenie.com to reduce false spam detection. We will gladly remove one of his adresses, please c...
by StatsGenie
Fri Jan 29, 2021 9:07 am
Forum: Help and support!
Topic: Player Bios
Replies: 4
Views: 2533

Re: Player Bios

Nice, so one "Neutral" award per player to display player Bio!

I would not have thought of that :) But it sure works as a workaround!
by StatsGenie
Thu Jan 28, 2021 10:09 am
Forum: Help and support!
Topic: Player Bios
Replies: 4
Views: 2533

Re: Player Bios

Hi,

at the moment, aside from the player image that is reflected on different stats pages, the other information is private or available for league admins only.
by StatsGenie
Fri Dec 11, 2020 10:24 am
Forum: Help and support!
Topic: Importing Tournaments from Poker Mavens
Replies: 4
Views: 3027

Re: Importing Tournaments from Poker Mavens

Hi, StatsGenie v3.15.12.5073 implemented just now offers a new "Poker Mavens - Light" auto-importation. You can find this new feature under - Manage Leagues main tab - Import New tournament in left Menu options (you have to have a League AND Season selected for the option to be available) ...
by StatsGenie
Wed Nov 25, 2020 2:05 pm
Forum: Help and support!
Topic: Scoring explanation and editing of player skills
Replies: 12
Views: 8960

Re: Scoring explanation and editing of player skills

Hi, This rating feature is mostly unused. It was first implemented to be able to rank players so that public events could be "organized" with certain criteria, public events have not been used at all... And rating players, aside from the annoying emails, have not lifted very much either. S...
by StatsGenie
Mon Nov 16, 2020 10:39 am
Forum: Help and support!
Topic: Importing Tournaments from Poker Mavens
Replies: 4
Views: 3027

Re: Importing Tournaments from Poker Mavens

There are a couple of scenarios that could be explored. #1 - StatsGenie offers WebServices for other products to connect and interact with the website, mostly for connecting to a league/season and importing tournaments automatically into StatsGenie. This would be the preferred approach, as it would ...