StatsGenie's HSOP

We will contact you in private to resolve this issue.

This issue was linked to custom email templates causing an error in activation links and was adressed. You should no longer have these issues. If it is not the case, please re-open a support ticket.

Sorry for late response, No update on this. Events management is being deprecated and will be removed from StatsGenie. Thus this issue will not be adressed. You will continue to be able to import tournaments and synced times from tournament imports should be OK. But you will no longer be able to cre...

Sorry for the confusion this is causing you.

The good news is, this is not because your are new... We will need to validate and apply a fix.

I guess your are in the UTC time zone?

No problem, I had some discussions with Corey Cooper (TD Developer) to see how we can handle this better.

We've been pretty busy on our end since the new year, so haven't gotten to implement the solution yet.

Thanks for your patience

The awards feature has been fixed.

Sorry for the delays.

Have a nice day!

Hi,

The new awards with images feature is back!

Let us know if you need more help.

Hi, Sorry about the delays... XMas and all that stuff :) This was caused by our release pipeline for new version deployed on 2022-12-21 that accidentally removed the picture folder and changed securities on some folders, causing some unwanted behaviors! We have fixed our release pipeline. Also, a fu...

Excel Exports should be working again.

Let us know if you need more help!

Sorry about that,

yes there was an update on the 21st, it might have caused a regression, we will check the Excel export features and get back to you as soon as possible.

Happy Holidays!

The sort order and top 3 position has been fixed for Net Gains based rankings in v2022-12-21.5

Let us know if you need more help

Hi,

can you tell us what your local time zone is. We will need to validate this and get back to you, There is a setting for timeZone by player, but I think it was removed a while back in favor of a new process, as it no longer shows in player configs.

HI, the based on net gains method does not assign any points to tournaments, so you should create a ranking grid with primary sort on net gains. If you use a tournament manager like "The tournament Director" and you have a ranking method configured inside your tournament manager software.....

Hi Chris, Your email was placed on our email BlackList, as you probably have clicked in the past on one of the "If you don't want to receive any more emails from StatsGenie, please click here." link. Your email has been removed from the blacklist, you can now try the "Reset Password&q...

Hi sorry for the delay, you need to set your league or season Ranking method to "Manually assign points" or "Based on net gains", this will import TD points instead of using Statsgenie formula for points. - Manage Leagues - Edit League or Season - Default Settings tab - Ranking M...