StatsGenie's HSOP

Please send an email with your problematic emails / account information to
supportSGv3@statsgenie.com so we can investigate.

Most likely they have been added to the email blacklist by clicking on the "No longer receive emails from statsgenie" link (Maybe by accident).

Yes, I guess we figured for a league, tournament listings should always include points column, so it is in fact not available for removal for this setting

There is no custom manipulation of column types while exporting.

This being said, I did notice net gains being exported as strings, and this is probably due to negative number formats not recognized in excel
(ie: (40.00) instead of -40.00)

We do not plan to modify the extract for the moment.

Hi,

no link between imported tournament file format as all imported stats are converted to StatsGenie format... There might be some extract differences explaining this, we will investigate and get back to you.

Hi Dengland, lots of content in your question, I will try to address each point individually. On a side note, before I begin, you could also generate ranking widgets and simply post the links to the widgets and they would update dynamically, removing your need to export/send images of updated rankin...

Hi, thanks for the kind words. We are at a stand still for the moment, but will re-evaluate after april what we do with this :) As for your private email, we responded on january 15th, maybe our support email is flagged as spam? Here is a resume of our response: ///// Date Sent : 2024-01-15 10:23 (E...

Hi sorry for the inconvenience! Maybe our support email did not reach you... I see you have contacted support in private, we will respond to your private inquiry email shortly. As for email invites not being supported in a near future, new www / email rules & regulations are a hassle and not wor...

We will contact you in private to resolve this issue.

This issue was linked to custom email templates causing an error in activation links and was adressed. You should no longer have these issues. If it is not the case, please re-open a support ticket.

Sorry for late response, No update on this. Events management is being deprecated and will be removed from StatsGenie. Thus this issue will not be adressed. You will continue to be able to import tournaments and synced times from tournament imports should be OK. But you will no longer be able to cre...

Sorry for the confusion this is causing you.

The good news is, this is not because your are new... We will need to validate and apply a fix.

I guess your are in the UTC time zone?

No problem, I had some discussions with Corey Cooper (TD Developer) to see how we can handle this better.

We've been pretty busy on our end since the new year, so haven't gotten to implement the solution yet.

Thanks for your patience

The awards feature has been fixed.

Sorry for the delays.

Have a nice day!

Hi,

The new awards with images feature is back!

Let us know if you need more help.

Hi, Sorry about the delays... XMas and all that stuff :) This was caused by our release pipeline for new version deployed on 2022-12-21 that accidentally removed the picture folder and changed securities on some folders, causing some unwanted behaviors! We have fixed our release pipeline. Also, a fu...