StatsGenie's HSOP

Hi,

please send the user info with old and new emails to supportSgv3@statsgenie.com and we will change the users email for you.

There is no current way of doing this. If you are using TD or Dr.Neau to log your tournaments you can set your "Ranking Method" to manual in StatsGenie and it will import the points as calculated with your tournament manager. I know both offer ways to create custom ranking methods based on...

Hi,

Are you using integrated StatsGenie export from TD, or exporting to XML then re-importing on StatsGenie?

If you are using integrated export, can you try with exported XML document, if it does not work, please send your tournament file to SupportSGv3@statsgenie.com and we will investigate.

Hi,

the reason you cannot merge this way is because you cannot merge an activated account into a non activated (virtual) account.

We Have merged the virtual account into his old account, but changed his account email to the new one as per your request.

Let us know if you need more help

HI, thanks for the comment, we will add this to our backlog for future evaluation. Not sure we would like to give full image insert to the message boards, as it might get too big and "out of hand". We already have card image conversions for texts with image name in tournament history (ie: ...

Hi, First off... yeah, our lists are a bit outdated, we might work on this in a not so near/far future :D This being said, the sort "does" work, but it is a bit un-user friendly! It is a "multi-column" sort, so if you click on another column, it will add it to the previously sort...

Hi,

email has been modified and accounts merged into his active account.

Let us know if you need more help!

Hi, the player in question is not listed on our blacklist or suppression list of any kind. It may be an issue caused by 2 emails in his profile... Otherwise, have him check his spam and maybe whitelist statsgenie.com to reduce false spam detection. We will gladly remove one of his adresses, please c...

Nice, so one "Neutral" award per player to display player Bio!

I would not have thought of that But it sure works as a workaround!

Hi,

at the moment, aside from the player image that is reflected on different stats pages, the other information is private or available for league admins only.

Hi, StatsGenie v3.15.12.5073 implemented just now offers a new "Poker Mavens - Light" auto-importation. You can find this new feature under - Manage Leagues main tab - Import New tournament in left Menu options (you have to have a League AND Season selected for the option to be available) ...

Hi, This rating feature is mostly unused. It was first implemented to be able to rank players so that public events could be "organized" with certain criteria, public events have not been used at all... And rating players, aside from the annoying emails, have not lifted very much either. S...

There are a couple of scenarios that could be explored. #1 - StatsGenie offers WebServices for other products to connect and interact with the website, mostly for connecting to a league/season and importing tournaments automatically into StatsGenie. This would be the preferred approach, as it would ...

Create your new seasons and send an email to supportSGv3@statsgenie.com listing the tournaments you wish to transfer to what season and we will gladly help you!

Hi, your 2 tournaments have been migrated to the new season. Please note that if you had any of the following data for your tournaments, they are still on old season, as only the tournament itselft has been migrated to the new season (Most likely, this is not an issue): - Awards - Emails - Finances ...